3. In what ways can you ensure that an attachment you send will be easily opened by the receiver?
- By understanding the level of 'Net experience' your intended recipient(s) may have.
- By understanding the tools that the recipient is using both for sending and receiving email and for reading attachments
- If you cannot establish the details mentioned above, use standard formats that are recognisable on most platforms, for example save your attachment in .txt or .rtf format. or convert the document to a html page, which will allow the user to view it in a browser.
- In some cases it may be worth considering cut and pasting the relevant parts of your document directly into the email message body, if reviewing the whole document is not required.
- For more complex or important document attach a small how to guide for referencing this document e.g. attachment is best viewed with Microsoft Word. Advise the user what to do if they do not have this facility e.g. please contact me if you cannot open this document so that I can resend in another format.
- Don Juan Manuel
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